The New York Times has a article on an interesting scheme by a Dutch hospital where three 'mystery shopper' psychiatric nurses were admitted onto the psychiatric ward pretending to be patients in an attempt to evaluate the care.The article mentions a similarly to the famous experiment where psychologist David Rosenhan asked several volunteers to report to a psychiatrist that they heard a hallucin
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December 11, 2009
Mystery shoppers for mental hospitals
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June 30, 2009
Psychiatric Facilities Encouraged To Use “Mystery-Patients” To Improve Services
Mental health services could be improved by planting trained consumers pretending to be patients, or "mystery patients," to identify problems, according to a commentary in the July 2009 issue of Psychiatric Services, a journal of the American Psychiatric Association. The concept is similar to the long-standing practice of using "mystery shoppers" in retail stores for market research
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